We are dedicated to every customer’s 100% satisfaction with our sales, parts, and service. We continually strive for improvement and appreciate all customer comments.
Professional and Excellent
"The service performed on my generator was professional and excellent. If I require assistance in the future, I will certainly be in touch."
Superior Generator Customer Service After-Hours
"My [86-year-old] mother (Suzanne H.) lives on Bainbridge Island and is a customer of yours, having purchased a fabulous Kohler generator [from you] a few years ago. [She] still lives independently. This generator provides her with safety and peace of mind.
"The power went out unexpectedly last Friday night… Much to our surprise, the generator did not kick in as it normally does… we tried the office number and reached an after-hours answering service. … my mother happened to have a cellphone number from a company technician - Rich - who she remembered as very helpful. … DAVID answered! He … was happy to help even though he had already left the office and was driving home.
"David was AWESOME…. he walked me through some very easy steps to open up the unit and look at the panel… and we discovered that the unit is low on coolant and in need of a service call. And by God's grace, the power came back on mid-conversation and we got to have a good laugh about what a lucky opportunity this is to discover that we need to have a service call and make sure the generator is in tip-top shape before a more significant situation arises… What could have been a very upsetting situation for my mother ended up being pure delight, and she feels well taken care of, and we can see how much Tacoma Diesel cares about its customers. THANK YOU.
"David was so reassuring and truly helpful, and deserves praise for providing such caring AND professional service. It was a BIG deal to us.
"We look forward to our upcoming service call, and again are so happy to be customers of Tacoma Diesel."
Mary K. for Susanne H.
Bainbridge Island, WA
Impressive Engine Service Technician
"I just wanted to offer a word of praise for Jeff who did our Yanmar engine check today. He arrived on time. He had all he needed to do the work. He had researched the engine before he arrived including consulting with a more senior mechanic before arriving. He was cheerful, meticulous, clean, and quick.
"I would view him as a credit to your company."
Jim H, sailboat owner
Vashon Island, WA
Thrilled with Their Generator Service Experience
"Your Mr. Richard Graves came to service our generator in December. By his actions, professionalism, and concern, we both thought he must be one of the owners of your company. If you knew of the past experiences we had had with someone coming out to service this unit and I knew more than they did and I know nothing about generators!!! I was simply using my common sense.
"Richard first explained several things to me that he saw and we both looked it. Then my husband came home and he went over everything again with him.
"I cannot tell you what a wonderful experience it was and the confidence that our generator was finally running correctly then and now. Two days after Richard was here we had that wind storm. Our electricity went off and our generator went on just like it was supposed to!!! YAAAAA!!!!
"[As retired business owners], you only seem to hear from customers when there is a problem. It was always so great to get a letter of appreciation. So here is Richard’s letter! Great guy and we will be calling him and you for our annual service appointment.
"Take care and thank you for great service!!!!"
Bill and Kathie E, retired business owners
Normandy Park, WA
We Receive Timely, Well Thought Out Solutions
“I have chosen to partner with Tacoma Diesel on multiple jobs for their professionalism and extensive knowledge. With the zero downtime demands of my high tech clients, it’s important their equipment run when called upon. The Tacoma Diesel team makes sure they understand the client and the customer needs so the job can be executed flawlessly.”
I know in a pinch I can call anyone of my contacts at Tacoma Diesel and I will get a timely and well thought out solution.”
Cory Sparling, Sr. Account Manager, Critical Environments
Easy to Work With and Excellent Results
“This past season we upgraded our power house with two new V-12, EPA Tier II, C-32 Caterpillar generator sets. Not only did we increase our generating capacity significantly but did so with a 20% decrease in fuel consumption. From start to finish, Tacoma Diesel & Equipment was right there. They were knowledgeable and pleasant to deal with. They made the entire process easy to understand.”
Woody Knebel, Superintendent
Ocean Beauty Seafood, Kodiak Island, Alaska
Trustworthy and Reliable
“We trust and rely on Tacoma Diesel. Their customer service goes above and beyond any other company. Last summer we needed a part flown to Alaska late on a Friday afternoon. Our purchasing department called Mike in parts and he said, “No problem”. He air freighted the part that afternoon. Our vessel received the part and made the repairs with no time lost on our itinerary. Exceptional customer service!”
Capt. Tim Voss, Director of Shipyards and Refits
InnerSea Discoveries, Seattle, Washington
Knows He Can Count on Tacoma Diesel to Overnight Parts Anytime
“Tacoma Diesel part’s department is the best in the Industry because of their employee Mike Majoch. I have been in business for 52 years and I have never found anyone who takes care of me and my customers as well as Mike and Tacoma Diesel. My business and customers require a company who will go the extra mile for me no matter when or where I am. Mike has spent many evenings running into his office and on to the airport to ship something to me in King Cove, Alaska to arrive the very next day! Excellent Service!”
J&L Repair, Anchorage Alaska
Home Generator Installation and Performance - Exceptional!
"This vote of confidence and excellence is for you, your employees and subcontractors for the expert and timely completion of my new Kohler Standby Electrical Generation System.
"Every step of this process was done with skill and professionalism from every person involved. All concerns and ideas were taken into account to achieve a great result. Your Construction Coordinator is exceptionally skilled.
"Word of mouth and site observation from the Kelley's Kohler project were decisive in choosing your company. Thank your expert crew for a "Job Well Done".
"At 12:10 AM (02-07) power was cut in my neighborhood for 5.5 hours. The Kohler Standby Electrical Generation System performed perfectly. Top marks for customer satisfaction."
Edward C. Klopping III
Parts Service Above and Beyond Expectations
"Over several months I had been looking for several parts for my Yanmar marine diesel engine. I worked with Mike Majoch by phone initially since I live in Yakima and my boat is at Anderson Island. The parts were not easy to identify even when I sent a photo by e-mail, and I eventually stopped in with them to hopefully work with Mike to find them. In this case, your business did not have one of the parts and I really needed to try and get both while over for the weekend.
"Mike was extremely courteous and helpful in all my dealings with him by phone and especially in person. He was willing to take the time and make the extra effort to check several other suppliers and give me directions to find them. In the end I was able to find a business which had the part. Mike helped me greatly in both finding the part and saving me a great deal of time in doing so. Mike's service was outstanding, and he represented Tacoma Diesel very well.
"I will definitely look to Tacoma Diesel first for parts and service in the future, and recommend Tacoma Diesel to those looking for service. Thanks Mike!"
Contact us today to talk with a sales, parts or service professional who is dedicated to your 100% satisfaction.